What clients say about us

Staff are friendly, professional, honest and caring

Safe environment and respectful staff

We have been supported by Swan for the past 3-years and have nothing but praise for the service they offer. From the initial phone-call of a morning, to the supervised zoom meetings, 3-way audio calls and physical contact sessions I cannot thank the team enough. They have gone above and beyond - always supportive, informative and accommodating any changes we request

The centre is always helpful and willing to answer and queries we have. They support families well and are quick in responding to emails.

The centre and full team were really supportive and helpful in setting up an urgent out of borough contact for us.

Supervision is always consistent. Staff are friendly and approachable. I am impressed with how much the service has improved over the last year.

I was impressed with the Swan family staff for doing the right thing ,by ending Family Time as the young person felt heard and supported throughout

"I was Impressed with the support given to the parents in family time to continue there contact after a BSL interpreter did not attend"

Parents returned and brought Flowers and chocolates to say thank you.